What do I do if I receive the wrong item in my order?Updated 18 days ago

What do I do if I receive the wrong item in my order?

We’re sorry about that — we’ll get it sorted for you as quickly as possible.

Please contact our support team and include:

• Your order number

• A photo of the item you received

• A photo of the packaging (including the label, if possible)

Once we review the details, we’ll arrange the correct item to be sent out or provide the best resolution.

Important

Please do not use or assemble the incorrect item, as this may affect the resolution process.

If you need help, just reach out — we’re here to make it right.