What do I do if I receive the wrong item in my order?Updated 4 days ago

What do I do if I receive the wrong item in my order? 

We're sorry if you've received the wrong item. 

Please contact our support team with your order number and a clear photo of the item you received. 

If possible, please also include a photo of the shipping label or any label on the box. Our team will check this against your order and guide you on the next step. 

Please do not use, assemble, dispose of, or return the item until our team has reviewed it and provided instructions. 

What information should I include? Please include: 

• Your order number 

• A photo of the item you received 

• A photo of the shipping label or box label, if available 

• A short note explaining what you expected to receive 

Can you send the correct item straight away? Our team will need to review the order and the item received first. 

Once we have checked the details, we will let you know the next step. 

Important note Please do not send the item back until our team has provided return or correction instructions.