A part is missing from my box. What should I do?Updated 13 hours ago

We are sorry something was missing from your order. Please do not assemble or use the product until the missing part has been reviewed and resolved, especially if the part is needed for safe setup or use.

Please contact us with your order number and a few clear photos so our team can check this for you.

Helpful photos include:

• the full product you received
• the parts and packaging laid out clearly
• the instruction manual or parts list showing the missing part, if available
• a close-up of the area where the missing part should be used, if relevant

Once we have the details, our team will review the issue and let you know the next step. Please keep the packaging and all parts until the review is complete.