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Missing Parts & Spare Parts

A part is missing from my box. What should I do?

We are sorry something was missing from your order. Please do not assemble or use the product until the missing part has been reviewed and resolved, especially if the part is needed for safe setup or use. Please contact us with your order number and

Can I buy spare parts?

In some cases, spare parts may be available to purchase, depending on the product and the part required. Please contact us with the product name, the part you need, and a clear photo if possible. This helps our team identify the correct part and chec