My order was marked delivered but it’s not here.Updated 18 days ago

My order was marked as delivered, but it’s not here

If your tracking shows your order as delivered but you haven’t received it, don’t worry — there are a few things to check first:

Check around your property

• Look in safe places (front door, side gate, garage, mailbox)

• Check with household members or neighbours

Check with the courier

Sometimes parcels are marked as delivered slightly early or left in a safe place. It’s worth checking the tracking link for any delivery notes.

Still can’t find it?

Please contact our support team with your:

• Order number

• Delivery address

We’ll investigate with the courier and help resolve the issue as quickly as possible.

If the parcel is confirmed missing, we’ll arrange a suitable resolution.