Orders
How do I cancel my order?
We are generally unable to cancel orders, as they are processed immediately after payment is made. If you need to cancel your order, please contact our support team as soon as possible with your order number. While we’ll always try to help, we can’t
Can I edit or add anything to my order?
We’re generally unable to make changes to orders once they’ve been placed, as they are processed immediately after payment is made. This means we can’t guarantee updates such as:. Changing items. Adding products. Updating quantities. Editing shipping
I'm having trouble logging in
If you’re having trouble logging into your account, here are a few things to check:. Click “Forgot your password?” on the login page. Enter your email address. Follow the instructions in the reset email. Make sure you’re using the same email address
My order was marked delivered but it’s not here.
If your tracking shows your order as delivered but you haven’t received it, don’t worry — there are a few things to check first:. Look in safe places (front door, side gate, garage, mailbox). Check with household members or neighbours. Sometimes parc
How do I track my order?
Once your order has been shipped, you’ll receive an email with your tracking details. Simply click the tracking link in the email to follow your delivery and see the latest updates from the courier. Check your junk or spam folder. Make sure you used
How much does shipping cost?
Shipping costs depend on your location and the size of the items in your order. We offer flat rate shipping to most metro areas. Free shipping is available on orders over $200 to most of Australia. Flat rate and free shipping do not apply to:. Countr
How long does delivery take?
Estimated delivery times are:. Sydney: 1–3 business days. Melbourne / Brisbane / NSW Country: 2–4 business days. Adelaide / VIC Country / QLD Country / Tasmania: 2–5 business days. Perth: 4–6 business days. WA Country / NT: 4–8 business days. Deliver
How do I apply promo/discount codes?
You can apply your promo or discount code at checkout. Add your items to cart. Proceed to checkout. Enter your discount code in the “Discount code” box. Click Apply. Your discount will be applied before payment. Only one discount code can be used per
Where is my order?
Once you place your order, here’s what to expect:. Orders are processed immediately after payment is made, so they move quickly through our system. Once your order has been shipped, you’ll receive a tracking email. You can use this link to follow you
Do you sell spare parts?
Yes — we offer spare parts for selected products. To help us get the correct part for you, please have:. Your order number. Product name or model. A photo of the part (if possible). If you’re unsure which part you need or can’t find it online, contac
Why hasn’t my tracking updated?
It’s normal for tracking to take some time to update after your order has been shipped. The parcel is in transit between facilities. The courier hasn’t scanned the item yet. Updates are delayed during busy periods. In most cases, tracking will update
Why was my order split into multiple deliveries?
Your order may be shipped in multiple deliveries depending on the items you’ve purchased. Items may be shipped from different warehouses. Some products are bulky and ship separately. Different items may use different couriers. You may receive multipl
Can I change my delivery address?
We’re generally unable to change delivery addresses once an order has been placed. Orders are processed immediately after payment is made, so they move quickly through our system. If you’ve entered the wrong address:. Contact our support team as soon
What payment methods do you accept?
We offer a range of secure payment options at checkout. Credit and debit cards (Visa, Mastercard, etc.). PayPal. Afterpay. All payments are processed securely at checkout. Payment must be completed in full before your order is processed. Available pa
Can I return part of my order?
Yes — you can return individual items from your order, as long as they meet our return requirements. Each item must be:. Unused. Unassembled. In its original condition and packaging. Returned within 30 days of delivery. Only the returned item(s) will
Is it safe to buy from Little Nation?
Yes — we’re an Australian, family-owned business and have been selling children’s products since 2014. All of our products go through a thorough development process before being released. We focus on:. Safety. Durability. Practical, everyday use. All
What is your warranty policy?
All Little Nation products come with a 1-year warranty from the date of purchase. Our warranty covers manufacturing faults and defects that occur under normal use. The warranty does not cover:. General wear and tear. Damage caused by misuse, accident