Orders
How do I cancel my order?
Orders begin processing as soon as payment is completed, so cancellations are normally not possible once an order has been placed. If you have made a mistake, please contact us as soon as possible with your order number. In rare cases, we may be able
Can I edit or add anything to my order?
Orders begin processing as soon as payment is completed, so we are normally unable to edit an order or add items after it has been placed. If you have made a mistake or forgot to add something, please contact us as soon as possible with your order nu
I'm having trouble logging in
Login issues can usually be fixed with a few quick checks. Please try using the same email address you used at checkout, then select the Forgot password option to reset your password. If you checked out as a guest, you may not have a password set yet
My order was marked delivered but it’s not here.
If tracking shows delivered but you cannot locate the parcel, please first check around your property, including your front door, mailbox, side entrance, garage, and any safe places. Please also check with household members or nearby neighbours in ca
How do I track my order?
Once your order has been shipped, tracking details are sent to the email address used at checkout. Please check your inbox, junk, and spam folders for your tracking email. Tracking updates depend on courier scans and may take some time to appear afte
How much does shipping cost?
Shipping costs depend on your delivery location and the size and weight of the items in your order. Flat rate shipping is available for most metro areas. Free shipping may apply to eligible orders over $200. Some locations and products are excluded f
How long does delivery take?
Delivery time depends on your delivery location. Once your order has been dispatched, estimated AU delivery timeframes are:. • Sydney metro: 1-3 business days. • Melbourne metro: 2-4 business days. • Brisbane metro: 2-4 business days. • NSW Country:
How do I apply promo/discount codes?
Discount codes can be applied at checkout before completing your order. To use a discount code:. 1. Add your items to cart. 2. Proceed to checkout. 3. Enter the code in the discount code box. 4. Select apply before completing payment. Only one discou
Where is my order?
Once you place your order, here’s what to expect:. Orders are processed immediately after payment is made, so they move quickly through our system. Once your order has been shipped, you’ll receive a tracking email. You can use this link to follow you
Do you sell spare parts?
Yes — we offer spare parts for selected products. To help us get the correct part for you, please have:. Your order number. Product name or model. A photo of the part (if possible). If you’re unsure which part you need or can’t find it online, contac
Why hasn’t my tracking updated?
It’s normal for tracking to take some time to update after your order has been shipped. The parcel is in transit between facilities. The courier hasn’t scanned the item yet. Updates are delayed during busy periods. In most cases, tracking will update
Why was my order split into multiple deliveries?
Your order may be shipped in multiple deliveries depending on the items you’ve purchased. Items may be shipped from different warehouses. Some products are bulky and ship separately. Different items may use different couriers. You may receive multipl
Can I change my delivery address?
We’re generally unable to change delivery addresses once an order has been placed. Orders are processed immediately after payment is made, so they move quickly through our system. If you’ve entered the wrong address:. Contact our support team as soon
What payment methods do you accept?
We offer a range of secure payment options at checkout. Credit and debit cards (Visa, Mastercard, etc.). PayPal. Afterpay. All payments are processed securely at checkout. Payment must be completed in full before your order is processed. Available pa
Can I return part of my order?
Yes — you can return individual items from your order, as long as they meet our return requirements. Each item must be:. Unused. Unassembled. In its original condition and packaging. Returned within 30 days of delivery. Only the returned item(s) will
What is your warranty policy?
All Little Nation products come with a 1-year warranty from the date of purchase. Our warranty covers manufacturing faults and defects that occur under normal use. The warranty does not cover:. General wear and tear. Damage caused by misuse, accident