Where is my order?Updated 18 days ago

Where is my order?

Once you place your order, here’s what to expect:

Order processing

Orders are processed immediately after payment is made, so they move quickly through our system.

Shipping & tracking

• Once your order has been shipped, you’ll receive a tracking email

• You can use this link to follow your delivery progress

Haven’t received tracking yet?

• Check your junk or spam folder

• Tracking is usually sent shortly after dispatch

Tracking not updating?

It’s normal for tracking to take a little time to update after dispatch. If there’s no movement after a few days, feel free to contact us and we’ll look into it.

Marked as delivered but not received?

• Check around your property and safe places

• Ask household members or neighbours

• Review any delivery notes in your tracking

If you still can’t locate your order, contact us with your order number and we’ll investigate with the courier.

Still unsure?

If you’re not sure what’s happening with your order, reach out to our support team — we’re here to help.