What do I do if my item(s) arrives damaged?Updated 18 days ago

Damaged or Faulty Items

If your item arrives damaged or faulty, we’re here to help.

Please contact us as soon as possible and include:

• Photos of the product

• Photos of the packaging

• Your order number

Important

Do not assemble the item if it appears damaged.
We may not be able to process claims for items that have already been assembled.

Once we review your claim, we’ll provide a solution — this may include replacement parts, a replacement item, or a refund depending on the issue.