Shipping & Delivery
What do I do if my item(s) arrives damaged?
We’re sorry to hear your item has arrived damaged. Please contact us with:. • your order number. • the product name. • clear photos of the damaged area. • photos of the packaging, if the packaging was also damaged. Once we have those details, our tea
What if my package gets lost or arrives damaged?
If your tracking shows the parcel has been delivered but you cannot find it, please first check around your property, including your front door, mailbox, side entrance, garage, and any safe places. Please also check with household members or nearby n
Do you offer free shipping?
Free shipping may apply to eligible AU orders over $200. Some locations and products are excluded from flat rate and free shipping. Country QLD, WA, NT, and bulky items such as trampolines and large products may be excluded. To see the exact shipping
Do you offer express shipping?
Yes, express shipping may be available on eligible AU orders. Express shipping options are shown at checkout after you enter your delivery address. Availability depends on your location and the items in your order. Some bulky or oversized products ma
Do you ship worldwide?
We currently ship AU store orders within Australia. We do not offer international shipping for most AU store products. Some spare parts may be available for international shipping, depending on the part and destination. Shipping availability is confi
How do I track my order?
Once your order has been shipped, tracking details are sent to the email address used at checkout. Please check your inbox, junk, and spam folders for your tracking email. If you cannot find your tracking details, please contact us with your order nu
When will my order be shipped?
Orders are processed immediately after payment is made, so they are usually prepared for dispatch very quickly. Most orders are dispatched within 1 business day. During busy periods (sales, holidays), dispatch may take slightly longer. Once your orde