Shipping & Delivery
What do I do if my item(s) arrives damaged?
If your item arrives damaged or faulty, we’re here to help. Please contact us as soon as possible and include:. Photos of the product. Photos of the packaging. Your order number. Do not assemble the item if it appears damaged.We may not be able to pr
What if my package gets lost or arrives damaged?
If your order is lost in transit or arrives damaged, please contact our support team and we’ll help resolve it as quickly as possible. Please send us:. Photos of the product. Photos of the packaging. Your order number. ⚠️ Important:Do not assemble th
Do you offer free shipping?
Yes — we offer free shipping on orders over $200 to most areas in Australia. For most metro areas, we also offer a flat rate shipping option on eligible items. The following are not eligible for free or flat rate shipping:. Country QLD, WA, and NT ad
Do you offer express shipping?
Yes — we offer express shipping on selected orders. Express options will be available at checkout depending on:. Your delivery location. The size and weight of the item. Not all items are eligible for express shipping (especially bulky items). Availa
Do you ship worldwide?
No — we currently only ship within Australia. At this stage, we do not offer international shipping for full products. However, some spare parts may be eligible for international shipping. If you’re located outside Australia and need a replacement pa
How do I track my order?
Once your order has been shipped, you’ll receive an email with your tracking details. You can use this link to follow your delivery and see the latest updates from the courier. Check your junk or spam folder. Make sure you used the correct email addr
When will my order be shipped?
Orders are processed immediately after payment is made, so they are usually prepared for dispatch very quickly. Most orders are dispatched within 1 business day. During busy periods (sales, holidays), dispatch may take slightly longer. Once your orde