Product Issues
What do I do if my item arrives damaged?
We are sorry your item has arrived damaged. Please contact us with your order number, the product name, clear photos of the damage, and photos of the packaging if the box or parcel was damaged. Once we have those details, our team can review the issu
My item is faulty. What should I do?
If you believe your item is faulty, please contact us with your order number, the product name, a short description of the issue, and clear photos or a short video showing the fault. Our team will review the information and guide you on the next step
I received the wrong item. What should I do?
Thanks for letting us know. We can review this for you. Please send through your order number, a clear photo of the item you received, and the item, colour, size, or variant you expected to receive. Once we have the details, we can check this against
My product is not working. What should I do?
If your product is not working as expected, please contact us with your order number, the product name, a short description of what is happening, and clear photos or a short video showing the issue. Our team will review the details and guide you on t