Have you already applied to return an item and want an update?

If you have already lodged a return request through your account, you will be contacted soon with more information about your Return Authorisation Number (RAN) request. Our Returns and Warranty Team will provide you with more information within 2 business days, please keep an eye on your email inbox for updates from them.

Has your RAN been approved and you have already returned your item/s?

After your RAN is approved and your item is received at our warehouse, it will be inspected by our Returns and Warranty Team and they will be in contact to advise you of the outcome.

We ask that you allow 48 hoursĀ from the date that we receive your return parcel from Australia Post, for the inspection to be completed.

Please note that any items returned to us without a RAN number will not be accepted.