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New support ticket
Check ticket status
Knowledge base
Sales & Accounts
Payments
0
Returns and Refunds
7
Return Policy
Can i swap items?
Return Process
Change of Mind Returns
How long does the return process take?
See all 7 articles
Warranties
1
What is the warranty on your products?
Back Orders
3
Can I pay for a presale order when it arrives?
What is a Presale Purchase?
How do i make a presale order?
Shop Information
8
Do you have a retail shop?
Do you offer wholesale?
Will i get an invoice with the order?
Can you do a better price?
How do i make a purchase
See all 8 articles
Account Information
1
How Do I View My Invoice and Purchase History?
Purchasing Spare Parts
1
Where can i purchase spare parts for my item
Orders
Shipping
17
Shipping - Can the delivery driver call on arrival?
Shipping - What is the cost of shipping?
Shipping - What company/courier do you use to ship/deliver the order?
Shipping - Do I need to be home to receive the delivery?
Shipping - I only received part of my order. I am missing some boxes.
See all 17 articles
Order Modifications
3
Can i cancel my order?
I just paid for an order and have not received it - Can I Change My Order?
Add to existing order?
Product FAQs
Balance Bike FAQs
7
BB20 - What is the minimum seat height? What age is the bike designed for?
BB20 - What are the balance bike tyres made out of?
BB20 - What does the balance bike weigh?
BB20 - What is the balance bike made from?
BB20 - What size are the tyres?
See all 7 articles
Push Trike FAQs
18
Push Trike FAQS - What age is the trike suitable for?
PT19 - Just checking if the trike is easy to put together?
PT19 - Does this trike comes with the parent maneuver. How does the parent steer the trike?
PT19 - Is it possible to lock the front pedals from turning when being pushed by adult?
PT19 - Can the push trike be folded up?
See all 18 articles
3 Wheel Scooter FAQs
4
SC20 - Does the scooter have a brake?
SC20 - Does the 3 wheel scooter fold?
SC20 - What are the wheels made from?
How does the child steer?
Helmet FAQs
2
Hel - Do you have a medium size helmet
Hel - do your helmets have the compliance certification sticker or meet australia standards
Backpack FAQs
0
Bento Box FAQs
4
BN20 - Are the bento box tray inserts microwave safe?
BN20 - Can i use other inserts in your bento boxes.
BN20 - Are you bento boxes phthalates free as well as BPA free? Do they container any harmful chemicals?
How do I remove the inner tray from bento lunch box?
Learning Tower FAQs
7
LT - Can the top section can be left off and just used as a standard step once the kids are bigger
LT - Do i need to assemble the learning tower?
LT - What is the height of the tower where the children stand in
LT - Does it complies with safety standards?
LT - What kind of wood do you guys use on your Learning Tower. Is it all pine or mdf?
See all 7 articles
Table & Chairs FAQs
7
Can i purchase the table with 4 chairs instead of 2 chairs?
What is the difference between the Hendrix and Benny models
Hendrix table and chairs - The maximum weight the toddler chair can take
Hendrix table - Made of
Benny Table - Made of
See all 7 articles
Change Table FAQs
0
Cot FAQs
4
Cot - Does your Scania Cot convert to a bed for older children?
Cot - What is the weight of the cot? what is it made from?
Cot - Is the scandia cot a beach colour wood or is it more a yellow colour
Cot - Can the cot be converted to a toddler bed?
High Chair FAQs
1
Is the safety bar can be removed? (Ollie High Chair)
Toy Storage FAQs
0
Cot Mattress FAQs
2
MT - could you tell me if the Scania cot is coming with a matress
MT - Does your cot mattress meet the Australian standards for firmness
Kitchen FAQs
4
Isla - Does the kitchen come with pots and pans.
Isla - Do the doors open on the Isla kitchen
Isla - do the play kitchens come flat packed or set up?
What material is Isla Kitchen made of?
Dollhouse FAQs
2
Dollhouse FAQs - What is the dollshouse made out of?
Dollhouse FAQs - Weight
Tee Pee FAQs
0
Activity Cube FAQs
1
AC - What is the recommended age of the activity cube walker
Electric Car FAQs
7
EC20 - Do you have personalized plates for these cars available?
EC20 - Do you have a pink Porsche available?
EC20 - Do the cars come assembled?
EC20 - Do your cars come with an adult remote control
EC20 - Do your cars fit 2 people
See all 7 articles
Trampoline FAQs
23
TR20 - Do the trampolines meet Australian Standard?
TR20 - Do you have an assembly service for the trampolines?
TR20 - Do you sell sunshades/covers for the tops of your trampolines?
TR20 - Is it fairly easy to assemble and will I need any tools?
TR20 - Do your trampolines come with ladders?
See all 23 articles
Sunglasses FAQs
1
SG - Are you sunglasses Australian Standard? Do they provide UV protection?
Backpacks FAQs
1
I want know if the front pocket were insulated?
Sensory Swing FAQs
1
How To Feed The Strap Through The Sensory Swing
Kids Bike Trailer FAQs
0
Beach Cart/Trolley FAQs
0
Cubby Houses FAQs
0
Sandpit FAQs
0
Train Set FAQs
0
Climbing Dome FAQs
0
Science Kits FAQs
0
Carpark FAQs
0
Toddler Activity FAQs
0
Therapy Swing FAQs
0
Play Sack FAQs
0
Lunch Box Coolers FAQs
0
Pencil Cases FAQs
0
Travel Luggage FAQs
0
Drink Bottle FAQs
0
Weighted Blankets FAQs
0
Alarm Clock FAQs
0
Bed Rail FAQs
1
The length of one side of the connector bed rails does not match our bed size.
Food Blanket FAQs
0
Night Light FAQs
0
Bookshelf FAQs
0
Play Pen FAQs
0
Organizers FAQs
0
Play Mat FAQs
0
Couch Cover FAQs
0
Table Protector FAQs
0
Assembly Support
Assembly Support - Balance Bike
9
BB20 - Balance Bike Assembly Manual
BB20 - The axle does not fit through the wheel.
BB20 - How do we assemble the wheel axle?
BB20 - The clamps for the balance bike are too small and do not fit over the tube?
BB20 - Can i purchase new wheels
See all 9 articles
Assembly Support - Trike
9
PT19 - One side of the sun shade connector moves and the other side does not.
PT19 - The bottom of the parent handle has the bracket on the wrong side
PT19 - The seat does not have any holes drilled.
PT19 - The steering is out of alignment.
PT19 - The axles are not long enough?
See all 9 articles
Assembly Support - 3 Wheel Scooter
0
Assembly Support - Trampoline
1
TR20 - Assembly Manual
Assembly Support - Electric Cars
3
EC - The steering wheel does not fit far enough onto the steering rod.
EC - There is no rear axle in the G65 carton
EC - I cannot fit the rear wheels to the range rover. 1 wheel wont connect
Assembly Support - Kids Furniture
1
my wooden item has imperfections.
Assembly Support - Creative Play
0
Assembly Support - General
1
Do you have an assembly service
Assembly Support - Bento Lunch Box
0
Assembly Support - Helmet
0
Assembly Support - Kids Bike Trailer
0
Assembly Support - Beach Cart/Trolley
0
Assembly Support - Cubby Houses
0
Assembly Support - Sandpit
0
Assembly Support - Kitchens
0
Assembly Support - Train Set
0
Assembly Support - Climbing Dome
0
Assembly Support - Science Kits
0
Assembly Support - Doll Houses
0
Assembly Support - Teepees
0
Assembly Support - Carpark
0
Assembly Support - Toddler Activity
0
Assembly Support - Therapy Swing
0
Assembly Support - Play Sack
0
Assembly Support - Backpacks
0
Assembly Support - Lunch Box Coolers
0
Assembly Support - Pencil Cases
0
Assembly Support - Travel Luggage
0
Assembly Support - Drink Bottle
0
Assembly Support - Weighted Blankets
0
Assembly Support - Alarm Clock
0
Assembly Support - Bed Rail
0
Assembly Support - Food Blanket
0
Assembly Support - Night Light
0
Assembly Support - Bookshelf
0
Assembly Support - Learning Tower
0
Assembly Support - Tables and Chairs
0
Assembly Support - Change Table
0
Assembly Support - Cot Mattress
0
Assembly Support - Cots
0
Assembly Support - High Chair
0
Assembly Support - Toy Storage
0
Assembly Support - Play Pen
0
Assembly Support - Organizers
0
Assembly Support - Play Mat
0
Assembly Support - Couch Cover
0
Assembly Support - Table Protector
0
Product Issues (New Item)
Bento Box Product Issues
0
Push Trike Product Issues
0
3 Wheel Scooters Product Issues
0
Helmet Product Issues
0
Kids Bike Trailer Product Issues
0
Beach Cart/Trolley Product Issues
0
Cubby Houses Product Issues
0
Sandpit Product Issues
0
Kitchens Product Issues
0
Train Set Product Issues
0
Climbing Dome Issues
0
Science Kits Product Issues
0
Doll Houses Product Issues
0
Teepees Product Issues
0
Carpark Product Issues
0
Toddler Activity Product Issues
0
Therapy Swing Product Issues
0
Play Sack Product Issues
0
Backpacks Product Issues
0
Lunch Box Coolers Product Issues
0
Pencil Cases Product Issues
0
Travel Luggage Product Issues
0
Drink Bottle Product Issues
0
Weighted Blankets Product Issues
0
Alarm Clock Product Issues
0
Bed Rail Product Issues
0
Food Blanket Product Issues
0
Night Light Product Issues
0
Bookshelf Product Issues
0
Learning Tower Product Issues
0
Tables and Chairs Product Issues
0
Change Table Product Issues
0
Cot Mattress Product Issues
0
Cots Product Issues
0
High Chair Product Issues
0
Toy Storage Product Issues
0
Play Pen Product Issues
0
Organizers Product Issues
0
Play Mat Product Issues
0
Couch Cover Product Issues
0
Table Protector Product Issues
0
Warranty Claims (Old Item)
Warranty Claims - Bento Box
0
Warranty Claims - Helmet
0
Warranty Claims - Kids Bike Trailer
0
Warranty Claims - Beach Cart/Trolley
0
Warranty Claims - Cubby Houses
0
Warranty Claims - Sandpit
0
Warranty Claims - Kitchens
0
Warranty Claims - Train Set
0
Warranty Claims - Climbing Dome
0
Warranty Claims - Science Kits
0
Warranty Claims - Doll Houses
0
Warranty Claims - Teepees
0
Warranty Claims - Carpark
0
Warranty Claims - Toddler Activity
0
Warranty Claims - Therapy Swing
0
Warranty Claims - Play Sack
0
Warranty Claims - Backpacks
0
Warranty Claims - Lunch Box Coolers
0
Warranty Claims - Pencil Cases
0
Warranty Claims - Travel Luggage
0
Warranty Claims - Drink Bottle
0
Warranty Claims - Weighted Blankets
0
Warranty Claims - Alarm Clock
0
Warranty Claims - Bed Rail
0
Warranty Claims - Food Blanket
0
Warranty Claims - Night Light
0
Warranty Claims - Bookshelf
0
Warranty Claims - Learning Tower
0
Warranty Claims - Tables and Chairs
0
Warranty Claims - Change Table
0
Warranty Claims - Cot Mattress
0
Warranty Claims - Cots
0
Warranty Claims - High Chair
0
Warranty Claims - Toy Storage
0
Warranty Claim - Play Pen
0
Warranty Claims - Organizers
0
Warranty Claims - Play Mat
0
Warranty Claims - Couch Cover
0
Warranty Claims - Table Protector
0
+ Damaged - New Item
Damaged New Item - Trike
4
Trike - My footrest is broken?
Trike - The seat cover/seatbelt has broken
Trike - The handlebars scratched when inserted
The trike parent bag is broken