Trampoline FAQs

TR20 - Do the trampolines meet Australian Standard?
The Australian standard is not compulsory. Our trampolines have been tested by the stricter German trampoline standard TUV-GS certificate which is more reno...
Fri, 19 Jun, 2020 at 10:03 AM
TR20 - Do you have an assembly service for the trampolines?
We do not have an install service i am sorry. Our trampolines are extremely easy to assemble and we have detailed instructions available. We can also help o...
Thu, 5 Mar, 2020 at 1:52 PM
TR20 - Do you sell sunshades/covers for the tops of your trampolines?
No, we don't however We are developing our own model that should be available in a few months.
Thu, 3 Sep, 2020 at 9:49 AM
TR20 - Is it fairly easy to assemble and will I need any tools?
It is very easy to assemble and is 99% tool-free. We can help with assembly if needed.
Thu, 5 Mar, 2020 at 1:53 PM
TR20 - Do your trampolines come with ladders?
Yes all our trampolines come with ladders.
Thu, 5 Mar, 2020 at 1:53 PM
TR20 - Will the trampolines rust?
The trampolines are made from galvanized steel and are then powder coated. We have done everything we can do to prevent corrosion. Some surface corrosion ma...
Thu, 5 Mar, 2020 at 1:53 PM
TR20 - What is the shipping box size and weight?
The trampolines come in multiple shipping boxes. Please see below 8ft Trampoline Box 1 - 1.31m x 0.44 x 0.24, 32.4kg 8ft trampoline, safety Net - 1.26 x 0....
Thu, 5 Mar, 2020 at 1:53 PM
TR20 - What is the warranty on the trampolines? Can we purchase parts?
The warranty period is - 5 year frame - 2 year springs and Mat - 1 year safety Net  If you need spare parts from outside this period, they can be pur...
Thu, 5 Mar, 2020 at 1:55 PM
TR20 - I only received part of my trampoline order. I am missing some boxes.
The trampoline is made from multiple boxes and they often get separated by TOLL during delivery. Please let us know if they are not with you in 3 working da...
Mon, 9 Mar, 2020 at 11:26 AM
What is the jumping space of the mat?
Trampoline jumping mat circumference per size: 8ft - 210cm 10ft - 275cm 12ft - 312cm 14ft - 390cm Please allow 30cm on each side for the curved poles 
Mon, 14 Sep, 2020 at 8:23 AM