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New support ticket
Check ticket status
Knowledge base
Sales & Accounts
Payments
0
Returns and Refunds
7
Return Policy
Can i swap items?
Return Process
Change of Mind Returns
How long does the return process take?
See all 7 articles
Warranties
1
What is the warranty on your products?
Back Orders
3
Can I pay for a presale order when it arrives?
What is a Presale Purchase?
How do i make a presale order?
Shop Information
8
Do you have a retail shop?
Do you offer wholesale?
Will i get an invoice with the order?
Can you do a better price?
How do i make a purchase
See all 8 articles
Account Information
1
How Do I View My Invoice and Purchase History?
Purchasing Spare Parts
1
Where can i purchase spare parts for my item
Orders
Shipping
17
Shipping - Can the delivery driver call on arrival?
Shipping - What is the cost of shipping?
Shipping - What company/courier do you use to ship/deliver the order?
Shipping - Do I need to be home to receive the delivery?
Shipping - I only received part of my order. I am missing some boxes.
See all 17 articles
Order Modifications
3
Can i cancel my order?
I just paid for an order and have not received it - Can I Change My Order?
Add to existing order?
Product FAQs
Balance Bike FAQs
7
BB20 - What is the minimum seat height? What age is the bike designed for?
BB20 - What are the balance bike tyres made out of?
BB20 - What does the balance bike weigh?
BB20 - What is the balance bike made from?
BB20 - What size are the tyres?
See all 7 articles
Push Trike FAQs
18
Push Trike FAQS - What age is the trike suitable for?
PT19 - Just checking if the trike is easy to put together?
PT19 - Does this trike comes with the parent maneuver. How does the parent steer the trike?
PT19 - Is it possible to lock the front pedals from turning when being pushed by adult?
PT19 - Can the push trike be folded up?
See all 18 articles
3 Wheel Scooter FAQs
5
SC20 - Does the scooter have a brake?
SC20 - Does the 3 wheel scooter fold?
SC20 - What are the wheels made from?
How does the child steer?
What is the height of the 3 wheel scooter handlebars?
Helmet FAQs
2
Hel - Do you have a medium size helmet
Hel - do your helmets have the compliance certification sticker or meet australia standards
Backpack FAQs
0
Bento Box FAQs
4
BN20 - Are the bento box tray inserts microwave safe?
BN20 - Can i use other inserts in your bento boxes.
BN20 - Are you bento boxes phthalates free as well as BPA free? Do they container any harmful chemicals?
How do I remove the inner tray from bento lunch box?
Learning Tower FAQs
7
LT - Can the top section can be left off and just used as a standard step once the kids are bigger
LT - Do i need to assemble the learning tower?
LT - What is the height of the tower where the children stand in
LT - Does it complies with safety standards?
LT - What kind of wood do you guys use on your Learning Tower. Is it all pine or mdf?
See all 7 articles
Table & Chairs FAQs
7
Can i purchase the table with 4 chairs instead of 2 chairs?
What is the difference between the Hendrix and Benny models
Hendrix table and chairs - The maximum weight the toddler chair can take
Hendrix table - Made of
Benny Table - Made of
See all 7 articles
Change Table FAQs
0
Cot FAQs
4
Cot - Does your Scania Cot convert to a bed for older children?
Cot - What is the weight of the cot? what is it made from?
Cot - Is the scandia cot a beach colour wood or is it more a yellow colour
Cot - Can the cot be converted to a toddler bed?
High Chair FAQs
1
Is the safety bar can be removed? (Ollie High Chair)
Toy Storage FAQs
0
Cot Mattress FAQs
2
MT - could you tell me if the Scania cot is coming with a matress
MT - Does your cot mattress meet the Australian standards for firmness
Kitchen FAQs
4
Isla - Does the kitchen come with pots and pans.
Isla - Do the doors open on the Isla kitchen
Isla - do the play kitchens come flat packed or set up?
What material is Isla Kitchen made of?
Dollhouse FAQs
2
Dollhouse FAQs - What is the dollshouse made out of?
Dollhouse FAQs - Weight
Tee Pee FAQs
0
Activity Cube FAQs
1
AC - What is the recommended age of the activity cube walker
Electric Car FAQs
7
EC20 - Do you have personalized plates for these cars available?
EC20 - Do you have a pink Porsche available?
EC20 - Do the cars come assembled?
EC20 - Do your cars come with an adult remote control
EC20 - Do your cars fit 2 people
See all 7 articles
Trampoline FAQs
23
TR20 - Do the trampolines meet Australian Standard?
TR20 - Do you have an assembly service for the trampolines?
TR20 - Do you sell sunshades/covers for the tops of your trampolines?
TR20 - Is it fairly easy to assemble and will I need any tools?
TR20 - Do your trampolines come with ladders?
See all 23 articles
Sunglasses FAQs
1
SG - Are you sunglasses Australian Standard? Do they provide UV protection?
Backpacks FAQs
1
I want know if the front pocket were insulated?
Sensory Swing FAQs
1
How To Feed The Strap Through The Sensory Swing
Kids Bike Trailer FAQs
0
Beach Cart/Trolley FAQs
0
Cubby Houses FAQs
0
Sandpit FAQs
0
Train Set FAQs
0
Climbing Dome FAQs
0
Science Kits FAQs
1
What is the age recommendation for The Beginner Microscope Kit?
Carpark FAQs
0
Toddler Activity FAQs
0
Therapy Swing FAQs
0
Play Sack FAQs
0
Lunch Box Coolers FAQs
0
Pencil Cases FAQs
0
Travel Luggage FAQs
0
Drink Bottle FAQs
0
Weighted Blankets FAQs
1
Can the weighted blanket be machine washed?
Alarm Clock FAQs
0
Bed Rail FAQs
3
The length of one side of the connector bed rails does not match our bed size.
Can the bed rail (with connector) be adjusted?
What is the height of the bed rail?
Food Blanket FAQs
0
Night Light FAQs
0
Bookshelf FAQs
0
Play Pen FAQs
0
Organizers FAQs
0
Play Mat FAQs
0
Couch Cover FAQs
0
Table Protector FAQs
0
Soccer Goal FAQs
0
Gym Mat FAQs
0
Golf Set FAQs
0
Tennis Net FAQs
0
Climbing Rock Holds FAQs
0
Basketball Stand FAQs
0
Watches FAQs
0
Gumboots FAQs
0
Trampolines FAQs
0
Assembly Support
Assembly Support - Balance Bike
9
BB20 - Balance Bike Assembly Manual
BB20 - The axle does not fit through the wheel.
BB20 - How do we assemble the wheel axle?
BB20 - The clamps for the balance bike are too small and do not fit over the tube?
BB20 - Can i purchase new wheels
See all 9 articles
Assembly Support - Trike
9
PT19 - One side of the sun shade connector moves and the other side does not.
PT19 - The bottom of the parent handle has the bracket on the wrong side
PT19 - The seat does not have any holes drilled.
PT19 - The steering is out of alignment.
PT19 - The axles are not long enough?
See all 9 articles
Assembly Support - 3 Wheel Scooter
0
Assembly Support - Trampoline
1
TR20 - Assembly Manual
Assembly Support - Electric Cars
3
EC - The steering wheel does not fit far enough onto the steering rod.
EC - There is no rear axle in the G65 carton
EC - I cannot fit the rear wheels to the range rover. 1 wheel wont connect
Assembly Support - Kids Furniture
1
my wooden item has imperfections.
Assembly Support - Creative Play
0
Assembly Support - General
1
Do you have an assembly service
Assembly Support - Bento Lunch Box
0
Assembly Support - Helmet
0
Assembly Support - Kids Bike Trailer
0
Assembly Support - Beach Cart/Trolley
0
Assembly Support - Cubby Houses
0
Assembly Support - Sandpit
0
Assembly Support - Kitchens
0
Assembly Support - Train Set
0
Assembly Support - Climbing Dome
0
Assembly Support - Science Kits
0
Assembly Support - Doll Houses
0
Assembly Support - Teepees
0
Assembly Support - Carpark
0
Assembly Support - Toddler Activity
0
Assembly Support - Therapy Swing
0
Assembly Support - Play Sack
0
Assembly Support - Backpacks
0
Assembly Support - Lunch Box Coolers
0
Assembly Support - Pencil Cases
0
Assembly Support - Travel Luggage
0
Assembly Support - Drink Bottle
0
Assembly Support - Weighted Blankets
0
Assembly Support - Alarm Clock
0
Assembly Support - Bed Rail
0
Assembly Support - Food Blanket
0
Assembly Support - Night Light
0
Assembly Support - Bookshelf
0
Assembly Support - Learning Tower
0
Assembly Support - Tables and Chairs
0
Assembly Support - Change Table
0
Assembly Support - Cot Mattress
0
Assembly Support - Cots
0
Assembly Support - High Chair
0
Assembly Support - Toy Storage
0
Assembly Support - Play Pen
0
Assembly Support - Organizers
0
Assembly Support - Play Mat
0
Assembly Support - Couch Cover
0
Assembly Support - Table Protector
0
Assembly Support - Soccer Goal
0
Assembly Support - Gym Mat
0
Assembly Support - Golf Set
0
Assembly Support - Tennis Net
0
Assembly Support - Climbing Rock Holds
0
Assembly Support - Basketball Stand
0
Assembly Support - Watches
0
Assembly Support - Sunglasses
0
Assembly Support - Gumboots
0
Product Issues (New Item)
Bento Box Product Issues
0
Push Trike Product Issues
0
3 Wheel Scooters Product Issues
0
Helmet Product Issues
0
Kids Bike Trailer Product Issues
0
Beach Cart/Trolley Product Issues
0
Cubby Houses Product Issues
0
Sandpit Product Issues
0
Kitchens Product Issues
0
Train Set Product Issues
0
Climbing Dome Issues
0
Science Kits Product Issues
0
Doll Houses Product Issues
0
Teepees Product Issues
0
Carpark Product Issues
0
Toddler Activity Product Issues
0
Therapy Swing Product Issues
1
My therapy swing has developed holes and rips.
Play Sack Product Issues
0
Backpacks Product Issues
0
Lunch Box Coolers Product Issues
0
Pencil Cases Product Issues
0
Travel Luggage Product Issues
0
Drink Bottle Product Issues
0
Weighted Blankets Product Issues
0
Alarm Clock Product Issues
0
Bed Rail Product Issues
0
Food Blanket Product Issues
0
Night Light Product Issues
0
Bookshelf Product Issues
0
Learning Tower Product Issues
0
Tables and Chairs Product Issues
0
Change Table Product Issues
0
Cot Mattress Product Issues
0
Cots Product Issues
0
High Chair Product Issues
0
Toy Storage Product Issues
0
Play Pen Product Issues
0
Organizers Product Issues
0
Play Mat Product Issues
0
Couch Cover Product Issues
0
Table Protector Product Issues
0
Soccer Goal Product Issues
0
Gym Mat Product Issues
0
Golf Set Product Issues
0
Tennis Net Product Issues
0
Climbing Rock Holds Product Issues
0
Basketball Stand Product Issues
0
Watches Product Issues
0
Sunglasses Product Issues
0
Gumboots Product Issues
0
Trampolines Product Issues
0
Warranty Claims (Old Item)
Warranty Claims - Bento Box
0
Warranty Claims - Helmet
0
Warranty Claims - Kids Bike Trailer
0
Warranty Claims - Beach Cart/Trolley
0
Warranty Claims - Cubby Houses
0
Warranty Claims - Sandpit
0
Warranty Claims - Kitchens
0
Warranty Claims - Train Set
0
Warranty Claims - Climbing Dome
0
Warranty Claims - Science Kits
0
Warranty Claims - Doll Houses
0
Warranty Claims - Teepees
0
Warranty Claims - Carpark
0
Warranty Claims - Toddler Activity
0
Warranty Claims - Therapy Swing
0
Warranty Claims - Play Sack
0
Warranty Claims - Backpacks
0
Warranty Claims - Lunch Box Coolers
0
Warranty Claims - Pencil Cases
0
Warranty Claims - Travel Luggage
0
Warranty Claims - Drink Bottle
0
Warranty Claims - Weighted Blankets
0
Warranty Claims - Alarm Clock
0
Warranty Claims - Bed Rail
0
Warranty Claims - Food Blanket
0
Warranty Claims - Night Light
0
Warranty Claims - Bookshelf
0
Warranty Claims - Learning Tower
0
Warranty Claims - Tables and Chairs
0
Warranty Claims - Change Table
0
Warranty Claims - Cot Mattress
0
Warranty Claims - Cots
0
Warranty Claims - High Chair
0
Warranty Claims - Toy Storage
0
Warranty Claim - Play Pen
0
Warranty Claims - Organizers
0
Warranty Claims - Play Mat
0
Warranty Claims - Couch Cover
0
Warranty Claims - Table Protector
0
Warranty Claims - Soccer Goal
0
Warranty Claims - Gym Mat
0
Warranty Claims - Golf Set
0
Warranty Claims - Tennis Net
0
Warranty Claims - Climbing Rock Holds
0
Warranty Claims - Basketball Stand
0
Warranty Claims - Watches
0
Warranty Claims - Sunglasses
0
Warranty Claims - Gumboots
0
Warranty Claims - Trampolines
0
+ Damaged - New Item
Damaged New Item - Trike
4
Trike - My footrest is broken?
Trike - The seat cover/seatbelt has broken
Trike - The handlebars scratched when inserted
The trike parent bag is broken